Support

Passerelle — SSH, SFTP and Telnet client for Mac and iPad

Get in touch

A question, a problem, a suggestion: support@gpxcanada.ca.

Please include your Passerelle version (Settings ▸ General ▸ Version), your device and, if the question is about a connection, the kind of server involved.

Frequently asked

I lost my sync passphrase

It cannot be recovered: that is what end-to-end encryption means, and nobody — us included — can decrypt your data without it. You can delete the account from the app (Settings ▸ Sync) and start again with a new passphrase. The host list on your devices is untouched.

Does one purchase cover Mac and iPad?

Yes. A single purchase covers both, through Apple's purchase sharing.

How do I use my SSH keys?

Import them from a host's settings (Authentication ▸ Private key ▸ Import). Select the private key and its .pub file at the same time if you want to be able to install it on a server. They are kept in the system Keychain.

Ping does not answer

ICMP is often filtered, and the App Store sandbox blocks it on Mac. Passerelle then falls back to a TCP test automatically, which answers the real question: is the machine reachable.

Which key types are supported?

ed25519 and RSA. ECDSA is not read by the library in use; generate an ed25519 key instead (ssh-keygen -t ed25519).

Is Telnet safe?

No, and it cannot be: Telnet travels in the clear. It is there only for switches and older equipment that offer nothing else. Keep it to a trusted local network.